Skip to main content
This page describes available actions used to control call behavior, voice interaction within your bot. Actions are building blocks of your flow. Each action performs a specific function — such as capturing user input, playing messages or transferring calls. Configure actions by defining required parameters and optional settings based on your use case.
Speech Voice
Captures keypad input from the caller during a call.

​
Required data

  • DTMF Value
    Type: string
    Variable used to store the pressed key.     Example: %dtmf%
  • Output
    Type: string
    Message returned after input is received.     Example: DTMF signal %dtmf% was received.

​
Notes

  • Used for IVR menus (Press 1 / Press 2)
  • Can be used in conditions to route calls
Terminates the active call.

​
Optional data

  • Answer
    Type: string
    Message played before the call ends.     Example: Thank you for calling. Goodbye.

​
Notes

  • Immediately ends the call after execution
Switches language and voice processing during the call.

​
Required data

  • Language
    Type: string
    Language for recognition and responses.     Example: English

​
Optional data

  • STT Processor
    Type: string
    Speech-to-text engine.     Example: Flux General
  • VAD Model
    Type: string
    Detects when user starts/stops speaking.     Example: None
  • EOT Model
    Type: string
    Detects end of user speech.     Example: None
  • TTS Processor
    Type: string
    Text-to-speech engine.     Example: Deepgram Aura 2
  • TTS Voice ID
    Type: string
    Voice configuration.     Example: aura-2-andromeda-en

​
Notes

  • Affects both input (STT) and output (TTS)
  • Use for multilingual flows
Transfers the call to another destination.

​
Required data

  • Transfer To
    Type: string
    Phone number, extension, or SIP URI.     Examples:
    +14155551234
    222222
    sip:222222@example.com

​
Optional data

  • Is SIP
    Type: boolean
    Enable if destination is SIP.
  • Introduction
    Type: string
    Message before transfer.

​
Notes

  • Works only if a phone number is attached to the bot
Plays a voice message to the caller.

​
Required data

  • Announcement Text
    Type: string
    Text to be spoken.     Example: Please hold while I connect you.

​
Optional data

  • Terminate LLM answer
    Type: boolean
    Stops current AI response.
  • Incognito call
    Type: boolean
    Prevents storing/logging message.

​
Notes

  • Used for system messages and prompts