Pricing and Billing
Billing Details
Pricing and Billing
Billing Details
Overview
Monobot offers predefined billing packages for Voice and Chat channels in three tiers:
- Essential
- Advanced
- Business
An additional customizable Enterprise package is available, tailored specifically to customer needs.
Customers can purchase Voice packages, Chat packages, or a combination of both. Packages are organization-specific, not user-specific.
Voice Packages
Pricing and Units
| Package Name | Units Included | Price | Overages (per minute) |
|---|---|---|---|
| Essential | 200 minutes | $59 | $0.27 |
| Advanced | 1,000 minutes | $249 | $0.22 |
| Business | 3,000 minutes | $599 | $0.18 |
Billing Rules
- 1 Unit = 1 minute of call time.
- Calls cannot split units (e.g., a call of 1 minute and 1 second = 2 units).
- Billing starts after 10 seconds (calls ≤ 10 seconds cost 1 unit; calls < 10 seconds are free).
Chat Packages
Pricing and Units
| Package Name | Units Included | Price | Overages (per message) |
|---|---|---|---|
| Essential | 200 messages | $29 | $0.13 |
| Advanced | 1,000 messages | $99 | $0.08 |
| Business | 3,000 messages | $149 | $0.04 |
Billing Rules
- 1 Unit = 1 message from the AI agent.
- Welcome messages are free and do not count toward unit usage.
Balance Management
- Each organization maintains its own balance.
- The balance is utilized for subscription fees and overage charges.
- Organizations can enable Auto Recharge for seamless payments.
Overage Policy
- If prepaid units are exhausted, interactions are billed from the organization’s balance.
- If the balance reaches $0 or below and no prepaid units remain, interactions are blocked.
Fair Use Policy
- Organizations receive free “Fair Use” units upon creation:
- 100 Chat units
- 10 Voice units
- These units are exclusively for internal use in the Admin panel.
- “Fair Use” voice units are only valid for web calls and cannot be used for phone calls.
Discounts
- Combo discounts may be offered occasionally.
- Discounts are permanently retained by customers who initially purchase them.
- Organizations may receive global discounts separately for Voice and Chat channels.
Plan Calculator
- Currently under development.
For further inquiries or customized plans, please contact Monobot support.