About free voice and chat units.

Platform offers free units to help you start building and testing your agents without any upfront commitment.

What Are Free Units?

Free units are resources you can use to test your bot inside the Platform Admin Panel.

1 Chat Unit = 1 Bot Response
1 Voice Unit = 1 Minute of Call

You can use them to:

Test chat conversations directly in the Admin Panel
Make and receive voice calls to evaluate voice agent performance

Usage Limitation

Free units can only be used inside the Admin Panel.

Allowed: Testing agents in the Platform dashboard Not allowed: Using widgets on public websites or connecting to phone numbers

To deploy on a website or phone number, you’ll need to upgrade to a subscription.

Where to Find Your Free Units

In your Platform Admin Panel, your remaining free units are visible in the bottom left corner:

Free Units in Admin Panel

They’ll show how many chat responses and voice minutes you still have available.