Built-in
The Tools tab allows you to configure built-in tools for your AI agent.
Built-in Tools
1. Call Forwarding
The Call Forwarding tool enables seamless handoff of voice and chat interactions to external numbers or SIP endpoints. It supports:
- Configurable behavior for accepted and declined transfers
- Silent call summarization
- Optional intro and fallback messages
Configuration Interface
Configuration Options
2. Terminate Call
The Terminate Call tool allows the Virtual Assistant to end an ongoing interaction (voice or chat) based on specific conditions.
This is typically used in scenarios like:
- Handling spam or abusive behavior
- Ending unproductive or repeated loops
- Automatically closing after a predefined condition is met
Configuration Interface
ℹ️ The reason for terminating the call must be specified in the Parameters tab under the Description section.
Configuration Options
3. Spam Control
The Spam Control tool allows the Virtual Assistant to automatically end an interaction when it detects patterns of spammy, incoherent, or off-topic behavior.
This is useful for:
- Reducing abuse of the assistant
- Automatically filtering out irrelevant interactions
- Preserving resources by stopping unproductive loops
Configuration Interface
ℹ️ The specific spam-related scenario should be described in the Parameters tab under the Description section. Example: “When a customer asks off-topic questions several times in a row, or several user messages in a row are unwanted or incoherent.”