The Integrations tab allows you to connect your AI agent with external services, APIs, and platforms to extend its capabilities and automate workflows.
Integrations Tab

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Available Integrations

You can connect a variety of services to enable different features:
  • Google: Manage scheduling, emails, and documents.
  • Instagram: Automate replies and interactions with your audience.
  • Telegram: Receive instant notifications and interact with users.
  • SIP: Enable voice calls through your telephony system.
  • Genesys: Manage customer interactions and support workflows.
  • WooCommerce: Access products, orders, and customer data.
  • EverTransit: Manage ride and transportation data.
  • Cal.com: Handle scheduling, availability, and bookings.
  • Send Email (SMTP): Send emails directly from your system.
  • Syrve: Access restaurant data and integration settings.
  • G-Net: Configure integration settings using API tokens.
  • Altegio: Access service categories and booking-related data.

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Connecting an Integration

  • Click Connect to authorize and link an external service.
  • Follow the authentication steps required by the provider.
  • Once connected, the integration becomes available for use in your agent.
For some integrations:
  • Configure may be required after connection (e.g., SMTP, SIP).
  • Additional credentials such as API keys or tokens may be needed.

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Integration States

  • Connected: Integration is active and ready to use.
  • Disconnected: Integration is not active or has been removed.
  • Configure: Additional setup is required.
  • Coming Soon: Integration is not yet available.

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How It Works

  • Integrations extend the agent’s capabilities beyond basic conversations.
  • They can be triggered within flows or used by tools to perform actions.
  • The agent can retrieve, send, or update external data in real time.
Examples:
  • Create bookings via Cal.com
  • Send emails via SMTP
  • Retrieve products from WooCommerce
  • Handle calls via SIP

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Best Practices

  • Connect only the integrations you need to keep the system clean and secure.
  • Ensure all credentials and tokens are valid and up to date.
  • Test integrations after setup to verify correct behavior.
  • Use integrations together with Flows for automation.

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Notes

  • Some integrations require external accounts and permissions.
  • Missing or incorrect configuration may cause failures in flows.
  • Integration availability and features may vary depending on provider.