The Add Row to Knowledge Base CSV-file action allows your AI assistant to append a new row of structured data into a CSV file associated with a Knowledge Base category. This action is useful when capturing dynamic input from a conversation or API and recording it in a standardized format.

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🔍 What It Does

This action writes a new row to a Knowledge Base category stored in CSV format. It supports both comma and semicolon delimiters and can be used for logging structured information like support tickets, orders, or user feedback.
✏️ Use this when you want to collect and persist data directly into your KB through automation.

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🖼️ Action Interface

Add Row to Knowledge Base CSV UI

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⚙️ Configuration Options

Type: string The name of the Knowledge Base category where the row should be appended.Example: OrderLogs, UserFeedback
Type: string Choose the character used to separate values in the CSV row.
  • comma (,) (default)
  • semicolon (;)
Example: comma (,)
Type: string The full row content to insert, with values separated using the selected delimiter.Example: "John Doe, john@example.com, 04/01/2025"

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🔧 Tips

  • Use @parameter values inside the row string to insert dynamic data.
  • Ensure the row format matches the schema expected by your Knowledge Base.
  • Combine with conditional logic to only write when specific events occur.
Let us know if you need a sample setup for logging chatbot conversations or feedback!
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