The Add Row to Knowledge Base CSV-file action allows your AI assistant to append a new row of structured data into a CSV file associated with a Knowledge Base category.

This action is useful when capturing dynamic input from a conversation or API and recording it in a standardized format.


🔍 What It Does

This action writes a new row to a Knowledge Base category stored in CSV format. It supports both comma and semicolon delimiters and can be used for logging structured information like support tickets, orders, or user feedback.

✏️ Use this when you want to collect and persist data directly into your KB through automation.


🖼️ Action Interface


⚙️ Configuration Options


🔧 Tips

  • Use @parameter values inside the row string to insert dynamic data.
  • Ensure the row format matches the schema expected by your Knowledge Base.
  • Combine with conditional logic to only write when specific events occur.

Let us know if you need a sample setup for logging chatbot conversations or feedback!