Before configuring SIP routing, you can create an extension manually.
Creating an extension is optional.
An extension can be automatically generated when configuring the SIP Integration.

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Create Extension (Optional)

  1. Go to Phone Numbers
  2. Open the Extensions tab
  3. Click + to create a new extension
SIP Extension

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Configuration

Fill in the required fields:
  • Number — internal extension (e.g., 222222)
  • Description — optional label (e.g., Support, Sales)
  • Enabled — must be active

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Example

Number: 222222
Description: Support
Enabled: true
SIP Extension

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Usage

Extensions are used for:
  • Call transfers via Redirect Call
  • SIP routing (sip:${extension}@...)
  • Connecting bot ↔ PBX ↔ agents
If you do not create an extension manually, the system will generate one automatically during SIP Integration setup.