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White Labeling allows organizations to customize the platform appearance and branding to match their company identity. This feature helps create a fully branded experience for customers, operators, and internal teams.
White Labeling features may require additional configuration and activation by our Platform team.After activation, organization administrators can manage branding settings independently through Platform Settings, including:
  • Brand colors
  • Logos
  • Widget appearance
  • Custom domains
  • Platform branding elements
Some advanced white label capabilities depend on subscription plan, infrastructure configuration, or domain setup requirements.

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What Can Be Customized

White Labeling may include:
  • Company name
  • Logo
  • Brand colors
  • Favicon
  • Platform URL or custom domain
  • Login page appearance
  • Widget appearance
  • AI assistant branding

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Common Use Cases

Organizations use White Labeling to:
  • Deliver a branded customer experience
  • Hide third-party platform branding
  • Match company visual identity
  • Provide a custom client portal
  • Create partner or reseller environments

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Branding Elements

Organizations can upload custom logos used across the platform interface. Examples:
  • Sidebar logo
  • Login page logo
  • Chat widget logo

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Colors

Custom brand colors can be applied to:
  • Buttons
  • Navigation elements
  • Widgets
  • Accent colors
  • Interface highlights

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Custom Domain

White Labeling may support custom domains such as: 
ai.company.com
support.company.com
This allows users to access the platform under the organization’s own domain.

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Widget Branding

The AI widget can also be customized with:
  • Assistant name
  • Welcome message
  • Widget colors
  • Avatar or icon
  • Position and appearance

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Benefits

BenefitDescription
Brand ConsistencyKeeps the platform aligned with company identity
Professional AppearanceCreates a polished customer-facing experience
Customer TrustUsers interact with a familiar branded environment
Partner EnablementSupports reseller and agency workflows

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Notes

  • Some White Labeling features may depend on subscription or organization settings.
  • Custom domains may require DNS configuration.
  • Branding changes can take several minutes to apply across the platform.