Event tools allow you to execute actions automatically based on specific interaction events. They are used to trigger logic without requiring explicit user input or manual conditions.
Event Tools

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Adding Event Tools to a Node

Click the + button under the node to add a tool:
  • select Node
  • select an Event Tool from the list
Event tools are attached to a node and executed automatically when the corresponding event occurs.

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Available Event Types

  • On Start Event — triggered when the interaction begins
  • On Query Event — triggered when the user sends a message
  • On Answer Event — triggered when the assistant responds
  • On Finish Event — triggered when the interaction ends
  • On Schedule Event — triggered at a scheduled time

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How It Works

  • The event occurs during the interaction
  • The corresponding event tool is triggered
  • The configured action is executed

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Usage

Event tools are typically used for:
  • logging or analytics
  • triggering background processes
  • sending notifications
  • executing integrations
  • handling lifecycle events

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Best Practices

  • Use event tools only when automatic execution is required
  • Avoid adding unnecessary event triggers
  • Keep event logic simple and predictable
  • Test event behavior across different scenarios

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Notes

  • Event tools run automatically and do not require manual triggering
  • Multiple event tools can be attached to a single node
  • Proper configuration ensures correct timing and execution of actions